Our simple 4-step data recovery process
During your first phone consultation, Ontrack initiates the process by assessing your data loss situation to determine the best and most cost-effective data recovery solution. We provide an overview of the data recovery process including service-level options, and review pricing options for data recovery services.
Ontrack provides you with comprehensive evaluation results before you decide to proceed with your data recovery. This transparent process enables you to make an informed decision and includes:
- Analyzing media and damage to determine the condition of data
- Optional guaranteed list of all recoverable files*
- Providing a guaranteed fixed price for data recovery service along with detailed analysis report from our engineering team
*If you would like a guaranteed file listing report with your evaluation report, then please speak to one of our data consultants about an Ontrack Verifile Report. Please note: a fee may be required depending on the service type selected.
Following the initial consultation and evaluation, Ontrack identifies the specific data recovery software, file recovery software, and/or RAID data recovery software required to meet your needs. You will receive an Ontrack Online login to track progress, status and ongoing details of your data recovery. Upon receipt of the signed Data Recovery Service Authorization Form, engineers perform physical repairs and recover data using over 120 proprietary tools.
Once the recovery is complete, Ontrack provides the following:
- Delivery of recovered data on your media of choice (hard drive or DVD)
- The timely return of recovered data based on the selected method and service level
- Simple instructions on how to access and reinstall recovered data
- World-class customer service and technical support staff available for assistance
How fast do you need your data back?
We understand data can be very time-sensitive and offer different service levels to meet your needs.
Freeval analysis in approximately 4 hours
EmergencyAverage of 24 hours
PriorityAverage of 3 business days
StandardAverage of 7 business days
At each service level, our engineers analyze your media, determine the condition of the data and provide you with an option to receive an online report showing all recoverable files BEFORE you need to make decisions to proceed with our service. After your data is recovered, it's returned on the media of your choice (HDD, CD, DVD, tape, USB drive).
Do you need to know more about Ontrack?
Yes, the quote is only valid for 10 days after it was sent to you.
The only cost to you at this time is shipping (and return) of your device.
No. Once you contact us, a dedicated consultant is assigned to you who is able to answer any questions you have, as well as act as the liaison with the engineer, if necessary.
With the evaluation we’ll provide you with an estimated timescale for the full recovery process.
We will copy all your recovered data onto an encrypted external drive and ship it directly to you.
Yes, we can ship your device back to you. We also offer secure disposal of your device - if you’re interested, please ask your consultant about this service.
The free evaluation report will provide you with an overview of the potential complexities and success. For multi-drive evaluations, a file listing showing you what can be recovered is sent free of charge at the end of the diagnosis stage.